We accept all major credit cards, debit cards, or cash as a form of payment. At this time we do not accept Cash due to COVID 19. We also do not accept checks, insurance, Medicare, or Medicaid as a form of payment.
CANCELLATION POLICY :
If you are unable to attend an appointment, we request that you provide notice at least 24 hours advanced to our office. Since we require payment before scheduling your appointment, when an appointment is missed, Associates at Hope Harbor is unable to use that time for another client. The amount paid will still be held for that service, but you will be charged a rescheduling fee of $50 that will need to be paid before rescheduling.
To receive a refund of purchased services through Associates at Hope Harbor, there has to be a valid reason or mistake. Your request for a refund cannot exceed 7 days since you purchased your service you are requesting a refund for. If it has exceeded 7 days, you can be denied a refund due to time-lapse.
Please note that if you want a refund, the final decision made to grant the refund will be by the supervisor. If the refund is granted, you (the client) will be responsible for any fees that the bank issues for a refund of service.
We appreciate your help in keeping the office schedule running timely and efficiently.